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Support

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There are many sources of support for Matrix Orbital customers, including:
Instruction Manuals   All of the manuals cover subjects not discussed on this site, as well as more in-depth coverage.
     
Forum   (http://www.lcdforums.com/forums) The Matrix Orbital forum is a meeting place for first-time LCD users, longtime LCD fans, developers and Matrix Orbital staff. It's a great place to learn about Matrix Orbital LCDs and software, as well as posting questions of your own. The forum showcases projects by Matrix Orbital customers, and we encourage you to share pictures of your project as well.
     
LCDC Help   (http://lcdc.cc) The LCDC website offers downloads, updates, an instruction manual and a forum to help you make the most of this powerful software.
     
Technical Support   Matrix Orbital tech support is available Monday to Friday, 9:00 to 17:00 MST. Please visit our forums first, as a lot of questions have been answered (www.lcdforums.com). You can call 1 (403) 204-3750 or e-mail support@matrixorbital.ca. Please e-mail your Windows version, display used, what you have tried and the problem in detail so we can help you faster and more efficiently. As well, please visit our forums where most common problems have probably been talked about.
     
Warranty Repair and Return Policy   Matrix Orbital provides a 1-year warranty with its LK/VK/PK/GLK series products. MOS and MOP carry a 3 months warranty. Any customer that experiences malfunction of their display should contact support@matrixorbital.ca to receive instructions on how to redeem their warranty. Any customer who is unsatisfied with the product they ordered may return it to Matrix Orbital within 30 days. Please review the Policy section on our web site at http://www.matrixorbital.com/policies.php for information on warrantees and returns.
     
    Returns will have a 15% restocking fee, and the customer is responsible for shipping fees.
     
4774 Westwinds Dr NE,
Suite 602
CALGARY, AB T3J 0L7
info@matrixorbital.ca
 Sales Phone : 1 (403) 229-2737
  Technical Support Phone: 1 (403) 204-3750
 Fax : 1 (403) 229-1963

Last modified 2010-11-24 11:07 AM
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